Features
Everything an inbound voice agent needs.
Eight first-class features out of the box. No integrations, no add-ons. Each one grounded in the VerticalAI engine, tested on real Australian calls.
01 · Transfer
Call Transfer
When the conversation reaches the edge of what the agent can handle, it transfers the call to a real person. The handoff includes full context: who the caller is, what they asked, and where the conversation left off.
02 · Booking
Book Appointments
The agent collects availability preferences, checks open slots via API, and books appointments within the same conversation. No separate link, no callback required.
03 · Knowledge
Knowledge Base
Upload PDFs, paste URLs, or type text. The agent searches your knowledge base during calls and answers from your source material rather than making things up.
04 · IVR
Navigate IVR
When your agent needs to call another system that has an IVR menu, it can navigate the menu programmatically: pressing digits, listening for prompts, and routing through automated systems.
05 · Branding
Branded Call ID
Callers see your company name instead of an unknown number. Increases answer rates and builds trust from the first ring.
06 · Numbers
Verified Phone Numbers
Purchase local Australian phone numbers directly from the platform. Numbers are verified for carrier compliance and ready to receive calls immediately.
07 · Analysis
Post Call Analysis
Every call generates a full transcript with a per-turn latency breakdown and extracted variables. The self-improving analyser reviews calls and suggests improvements.
Try every feature in under an hour
$20 free credits. No card required. Test on a real Australian number.